Stakeholder EngagementCollaborative InnovationInternal AlignmentRisk ControlSense & RespondDecision-Support360° Situational AwarenessGPS Navigation SystemCustomer-Centricity
360° LIVE Stakeholder Engagement
Imagine if you could focus on projects, internal functions, processes, or people… and engage all key stakeholders on all critical issues in real-time. With Performax360, you can.
Capture objective and unbiased feedback on these issues from people whose opinions count… and innovative ideas for action on identified strengths and weaknesses. Analyse their feedback for positive and negative sentiment leveraging IBM Watson.
Engage both internal and external subject matter experts, as needed, to provide additional validation on action plans. Monitor action plan implementation progress in near real-time, through mobile performance alerts.
Collaborative Innovation
Imagine giving your employees, customers, partners, and key stakeholders a real voice on new products, features, markets, processes, of just out-of-the-box thinking. Organisations and teams often fall into the trap of over-confidence.
What if the most important idea is the one that you done have? Perhaps someone in your team or your organization has it. Or perhaps a customer or business partner has it… Performax360 provides a powerful mechanism and process so that decision-makers get to see these ideas surface as they happen, so that they can act on them quickly.
Internal Alignment
Enhanced employee engagement results in greater alignment and coordination both within teams and cross-functionally.
Performax360 engages internal subject matter experts and relevant team members under one roof, as it were, and fosters a collegiate environment where cross-functional team members feel motivated to share their ideas, problems, and recommendations.
Risk Control
Bad news doesn’t travel upwards, as the saying goes… there might be some truth to it. Equipped with 360° LIVE ongoing feedback from a distributed workforce, customer focus groups, and external partners, you can identify hidden risks that might have surfaced much later.
Anticipate risk elements, compliance issues, or other forms of operational risk through advanced risk analytics, and anonymous feedback from internal and external stakeholders.
Directly identify critical issues on which certain stakeholder groups have expressed a negative sentiment, and pin-point issues that are predicted to decline in their effectiveness ratings… this knowledge will help you focus resources on risk mitigation efforts.
Sense & Respond
We are in the age of hyper-connectivity… which calls for hyper-awareness to gain and maintain competitive advantage. Hyper-awareness involves having a 360° real-time view of what’s going on, including cognitive insights on stakeholder sentiment and emotions on all critical issues.
The ability to monitor the pulse of the organization, internal functions, and projects from the perspective of key stakeholders, is the need of the hour. This helps teams with critical insights for course-correction as well as validation for existing strategies and plans.
Performax360 helps organisations ‘sense and respond’ to internal and external issues by leveraging collective intelligence and actionable insights.
Decision-Support
Whether you’re making a strategic or tactical decision, and whether it relates to internal operations or external market conditions, you need the best possible quality of data-driven insights, analytics, business intelligence, and expert opinion to help you with those decisions.
Once the decisions are made and actions implemented, you need a closed-loop mechanism that informs you of how effective they have been. Looking at the KPI results provides you with valuable but incomplete information on organizational effectiveness. Add color to your understanding with 360° LIVE stakeholder intelligence.
Broaden your lens and leverage more detailed and more accurate data, information, analytics, and insights for every decision you make regarding projects, processes, internal functions, and business units.
360° Situational Awareness
Every organization is unique in terms of culture, strategy, industry, goals and challenges. So are internal functions, processes, projects, and people within it. Therefore an intelligent enterprise performance management solution must maximise situational awareness by:
- Identifying critical issues dynamically over-time
- Gathering accurate real-time data on current state
- Evaluating organizational effectiveness on those critical issues
- Performing predictive analytics
- Diagnosing strengths and weaknesses
- Engaging internal and external stakeholders and subject matter experts in ongoing collaboration
- Facilitating innovation in high-impact areas
- Uncovering hidden insights and opportunities
- Recommending or prescribe actions that maximise long-term returns
- Supporting the organization in gaining competitive advantage
GPS Navigation System
Organisations are living and breathing eco-systems comprised of people, processes and relationships. In today’s dynamic and complex business environment, wouldn’t it be great to have something like a GPS navigation system that provides accurate 360° LIVE business intelligence on all critical issues from all key stakeholders in near real-time?
Although a GPS navigation system is not required to drive a car or walk on the streets, but it sure is helpful, and may be mission critical. For a GPS system to get an accurate picture of your location, it requires four different satellites.
For CXOs to get an accurate picture of stakeholder sentiment, they need 360° anonymous feedback from their internal team members, cross-functional employees, internal employees, external employees, and other key stakeholders.
Customer-Centricity
According to Harvard Business Review, only 10% of your unhappy customers will ever bother to complain! Customer-centric organizations must proactively reach out to customers and make it easy for them to share their opinions on the quality of customer touchpoints and the customer experience.
Engage members of your customer focus groups to provide LIVE 360° feedback on customer touchpoints and ideas for action on product/service improvements. Get them involved. Make it worth their time by rewarding their honest feedback and contributions with some freebies or gifts. But most importantly, leverage a closed-loop system that informs your customers of actions taken directly as a results of their recommendations and participation.
