Customer ValueEmployee ValueShareholder ValueSocial ValueOperational ValueStrategic ValueFunctional ValueProcess ValuePeople Value
Customer Value
Create customer value by listening to your customers:
- Leverage direct and unfiltered customer insights, through continuous customer touchpoints.
- Engage internal customers and cross-functional team members for assessing the effectiveness of core functions
- Conduct ‘Voice of Customer’ surveys through your customer focus groups, including different customer segments
- Analyse customer sentiment and emotions with real-time cognitive analytics through IBM Watson
- Leverage a closed-loop feedback system, through which you can have an ongoing dialogue with all your customer segments.
Employee Value
Create employee value by listening to your employees, giving them a voice, and engaging them deeper in areas where they want to contribute:
- Leverage direct and unfiltered employee insights, through continuous employee touchpoints.
- Engage internal employees and cross-functional team members for assessing the effectiveness of core functions
- Conduct ‘Voice of Employee’ surveys across geographic regions, business units, and management levels
- Analyse employee sentiment and emotions with real-time cognitive analytics through IBM Watson
- Leverage a closed-loop feedback system, through which you can have an ongoing dialogue with key employee groups.
Shareholder Value
Create shareholder value by listening to your shareholders and addressing their priorities:
- Leverage direct and unfiltered shareholder insights, through continuous shareholder touchpoints.
- Engage stakeholder focus groups in order to understand their expectations and capture their suggestions
- Conduct customised ‘Voice of Shareholder’ surveys engaging both retail and institutional shareholders
- Analyse shareholder sentiment and emotions with real-time cognitive analytics through IBM Watson
- Leverage a closed-loop feedback system, through which you can have an ongoing dialogue with key shareholder groups.
Social Value
Create social value by listening to your stakeholders:
- Leverage direct and unfiltered community insights, through continuous stakeholder touchpoints.
- Focus on Environment, Health & Safety (EHS) by engaging key EHS stakeholders on an ongoing dialogue
- Conduct ‘Voice of Stakeholder’ surveys through your stakeholder focus groups, including different stakeholder segments
- Analyse stakeholder sentiment and emotions with real-time cognitive analytics through IBM Watson
- Leverage a closed-loop feedback system, through with you can have an ongoing dialogue with key stakeholder groups.
Operational Value
Create operational value by listening to your employees and customers, and innovating continuously:
- Leverage direct and unfiltered customer insights, through continuous customer touchpoints.
- Engage internal customers and cross-functional team members for assessing the effectiveness of core processes
- Conduct ‘Operations’ surveys for the core operations function, in order to gain unfiltered grass-roots intelligence on compliance
- Analyse employee and stakeholder sentiment and emotions with real-time cognitive analytics through IBM Watson
- Leverage a closed-loop feedback system, through which you can have an ongoing dialogue key process stakeholders.
Strategic Value
Create strategic value by listening to your customers, employees, and partners on critical strategic issues:
- Leverage direct and unfiltered customer insights, through continuous customer touchpoints.
- Engage internal customers and cross-functional team members for assessing the effectiveness of strategic planning
- Conduct ‘Voice of Customer’ surveys through your customer focus groups, including different customer segments
- Analyse customer sentiment and emotions with real-time cognitive analytics through IBM Watson
- Leverage a closed-loop feedback system, through with you can have an ongoing dialogue with key stakeholders.
Functional Value
Create functional value by listening to your employees within each core function:
- Leverage direct and unfiltered employee insights, through continuous employee touchpoints.
- Engage internal functional employees and cross-functional team members for assessing the effectiveness of core functions such as Finance, Marketing, Sales, Operations, Strategy, HR, IT, and Customer Service
- Conduct ‘Process Management’ surveys to uncover hidden risks within core processes supporting internal functions
- Analyse employee sentiment and emotions with real-time cognitive analytics through IBM Watson
- Leverage a closed-loop feedback system, through which you can have an ongoing dialogue with all your employees, from executive management to the front-lines.
Process Value
Create process value by listening to your customers, and improving core business processes from an outside-in perspective:
- Leverage direct and unfiltered customer insights, through continuous customer touchpoints.
- Engage internal customers and cross-functional team members for assessing the effectiveness of internal processes
- Conduct ‘Voice of Customer’ surveys through your customer focus groups, including different customer segments
- Analyse customer sentiment and emotions with real-time cognitive analytics through IBM Watson
- Leverage a closed-loop feedback system, through with you can have an ongoing dialogue with all your customer segments.
People Value
Create people value by facilitating LIVE 360° feedback for each employee from his/her supervisors, co-workers, and subordinates:
- Help employees leverage direct and unfiltered feedback and insights from co-workers, through continuous and LIVE feedback
- Engage internal and cross-functional team members for assessing the effectiveness of employees
- Help employees develop a personalised action plan addressing their individual development areas
- Enable employees to analyse co-worker sentiment and emotions with real-time cognitive analytics through IBM Watson
- Leverage a closed-loop feedback system, through which employees can have an ongoing dialogue with their co-workers, superiors, and subordinates regarding personal growth and development.
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