Value Proposition

Traditional vs. Next-Gen Business Intelligence

The Transforming Business Intelligence (BI) Landscape
How leading organizations are leveraging Next-Gen BI to create value and compete in a hyper-connected world. According Harvard Business Review (Jill Dyche, May 2012), collaborative BI tools apply social networking features to allow people to share goals and evolve their thinking in real-time.
Robust Data Analytics through CRM, ERP, SCM, HRIS, and Financial Reporting
Provides Financial and Operational data analysis and reporting leveraging a data warehouse, supporting functional requirements.
Provides Diagnostic Analytics
Identifies performance trends, and highlights actual vs. target variance.
Recommends Ideas for Action to Organizational Challenges
Based on intelligent data analysis, recommends or prescribes one or more action plans for consideration by management teams.
Leverages all available Organizational Data
Captures, analyzes, and reports performance trends and dynamics, based on both structured and un-structured data.
Enhances Internal Collaboration
Designed to facilitate internal collaboration.
Fosters Innovation & Creativity
Designed to facilitate internal innovation.
Understands Stakeholder Sentiment & Emotions on Critical Issues
Carries out stakeholder sentiment and emotion analysis, and delivers deeper cognitive insights related to customers, employees, and partners on key issues and touchpoints.
Provides a 360° View of Current State
Captures and analyzes relevant data and insights from all key stakeholders on all critical issues, in real-time.

Traditional BI
Includes ERP, CRM, HRIS, SCM, and CPM Financial Reporting Systems
Traditional BI systems have strong data management and reporting capabilities, supporting various internal functions through various ERP modules.
Traditional BI systems are primarily designed to provide diagnostic analytics, but due to the lack of cognitive insights, the diagnosis may be incorrect.
Traditional BI systems are designed to be diagnostic in nature, not prescriptive, based on insights into business operations and/or best practices knowledge.
Traditional BI systems are primarily focused the organizational data that are 'structured', i.e., numerical, as they are not designed to ingest un-structured text-based feedback data from key stakeholders.
Traditional BI systems provide valuable data and analysis, which is used by employees, but these systems are not purposefully designed to enhance internal collaboration.
Traditional BI systems offer very little by way of innovation insights, customer-driven co-creation, or employee-driven innovation.
Traditional BI systems are not designed to analyse stakeholder sentiment and emotions, and are thus unable to shed light on cognitive intelligence on critical success factors.
Traditional BI systems are not designed to capture multi-stakeholder insights on all critical issues dynamically and in real-time, and thus lack completeness as a strategic decision-support system.

Next-Gen BI
Leverages Stakeholder Sentiment/Cognitive Analytics, Artificial Intelligence, and Big-Data.
Next-Gen BI platforms are not designed to replace or compete with ERP system modules such as ERP, CRM, SCM, HRIS, etc.
Next-Gen BI platforms are designed to perform diagnostic analytics and provide a more comprehensive view of current state, leveraging the power of cognitive analytics, big-data, predictive analytics, and artificial intelligence.
Next-Gen BI platforms leverage intelligent recommendation engines, expert opinions, best practices knowledgebases, and artificial intelligence algorithms to prescribe action plans to specific organizational challenges.
Next-Gen BI platforms are designed to capture, analyze, and report on real-time stakeholder intelligence and feedback, leveraging both structured and unstructured data.
Next-Gen BI systems are developed in the age of social, mobile, and hyper-connectivity, and are thus designed from the ground-up, to facilitate and promote internal collaboration.
Next-Gen BI platforms are designed to capture unfiltered intelligence from employees, customers, and partners on critical internal issues and customer touchpoints.
Next-Gen BI platforms are typically connected to powerful AI and deep learning algorithms that process large amounts of un-structured text data, and intelligently classify stakeholder sentiment and emotions.
Next-Gen BI platforms are powered by Big-Data, and designed to capture a large quantity of relevant data from all stakeholder groups, and thus deliver more complete and dynamic insights on critical issues.

Customer Value Employee Value Shareholder Value Social Value Operational Value Strategic Value Functional Value Process Value People Value

Customer Value

Create customer value by listening to your customers:

Leverage direct and unfiltered customer insights, through continuous customer touchpoints.
Engage internal customers and cross-functional team members for assessing the effectiveness of core functions
Conduct ‘Voice of Customer’ surveys through your customer focus groups, including different customer segments
Analyse customer sentiment and emotions with real-time cognitive analytics through IBM Watson
Leverage a closed-loop feedback system, through which you can have an ongoing dialogue with all your customer segments.

LIVE 360° Voice of Customer Survey

Employee Value

Create employee value by listening to your employees, giving them a voice, and engaging them deeper in areas where they want to contribute:

Leverage direct and unfiltered employee insights, through continuous employee touchpoints.
Engage internal employees and cross-functional team members for assessing the effectiveness of core functions
Conduct ‘Voice of Employee’ surveys across geographic regions, business units, and management levels
Analyse employee sentiment and emotions with real-time cognitive analytics through IBM Watson
Leverage a closed-loop feedback system, through which you can have an ongoing dialogue with key employee groups.

LIVE 360° Voice of Employee Survey

Shareholder Value

Create shareholder value by listening to your shareholders and addressing their priorities:

Leverage direct and unfiltered shareholder insights, through continuous shareholder touchpoints.
Engage stakeholder focus groups in order to understand their expectations and capture their suggestions
Conduct customised ‘Voice of Shareholder’ surveys engaging both retail and institutional shareholders
Analyse shareholder sentiment and emotions with real-time cognitive analytics through IBM Watson
Leverage a closed-loop feedback system, through which you can have an ongoing dialogue with key shareholder groups.

LIVE 360° Assessment for Shareholders

Social Value

Create social value by listening to your stakeholders:

Leverage direct and unfiltered community insights, through continuous stakeholder touchpoints.
Focus on Environment, Health & Safety (EHS) by engaging key EHS stakeholders on an ongoing dialogue
Conduct ‘Voice of Stakeholder’ surveys through your stakeholder focus groups, including different stakeholder segments
Analyse stakeholder sentiment and emotions with real-time cognitive analytics through IBM Watson
Leverage a closed-loop feedback system, through with you can have an ongoing dialogue with key stakeholder groups.

LIVE 360° Assessment for EHS

Operational Value

Create operational value by listening to your employees and customers, and innovating continuously:

Leverage direct and unfiltered customer insights, through continuous customer touchpoints.
Engage internal customers and cross-functional team members for assessing the effectiveness of core processes
Conduct ‘Operations’ surveys for the core operations function, in order to gain unfiltered grass-roots intelligence on compliance
Analyse employee and stakeholder sentiment and emotions with real-time cognitive analytics through IBM Watson
Leverage a closed-loop feedback system, through which you can have an ongoing dialogue key process stakeholders.

LIVE 360° Assessment for Operations

Strategic Value

Create strategic value by listening to your customers, employees, and partners on critical strategic issues:

Leverage direct and unfiltered customer insights, through continuous customer touchpoints.
Engage internal customers and cross-functional team members for assessing the effectiveness of strategic planning
Conduct ‘Voice of Customer’ surveys through your customer focus groups, including different customer segments
Analyse customer sentiment and emotions with real-time cognitive analytics through IBM Watson
Leverage a closed-loop feedback system, through with you can have an ongoing dialogue with key stakeholders.

LIVE 360° Assessment for Strategy & Planning

Functional Value

Create functional value by listening to your employees within each core function:

Leverage direct and unfiltered employee insights, through continuous employee touchpoints.
Engage internal functional employees and cross-functional team members for assessing the effectiveness of core functions such as Finance, Marketing, Sales, Operations, Strategy, HR, IT, and Customer Service
Conduct ‘Process Management’ surveys to uncover hidden risks within core processes supporting internal functions
Analyse employee sentiment and emotions with real-time cognitive analytics through IBM Watson
Leverage a closed-loop feedback system, through which you can have an ongoing dialogue with all your employees, from executive management to the front-lines.

LIVE 360° Assessment for Core Functions

Process Value

Create process value by listening to your customers, and improving core business processes from an outside-in perspective:

Leverage direct and unfiltered customer insights, through continuous customer touchpoints.
Engage internal customers and cross-functional team members for assessing the effectiveness of internal processes
Conduct ‘Voice of Customer’ surveys through your customer focus groups, including different customer segments
Analyse customer sentiment and emotions with real-time cognitive analytics through IBM Watson
Leverage a closed-loop feedback system, through with you can have an ongoing dialogue with all your customer segments.

Business Process Management on Highway Signpost.

LIVE 360° Assessment for Business Processes

People Value

Create people value by facilitating LIVE 360° feedback for each employee from his/her supervisors, co-workers, and subordinates:

Help employees leverage direct and unfiltered feedback and insights from co-workers, through continuous and LIVE feedback
Engage internal and cross-functional team members for assessing the effectiveness of employees
Help employees develop a personalised action plan addressing their individual development areas
Enable employees to analyse co-worker sentiment and emotions with real-time cognitive analytics through IBM Watson
Leverage a closed-loop feedback system, through which employees can have an ongoing dialogue with their co-workers, superiors, and subordinates regarding personal growth and development.

LIVE Employee 360° Feedback Assessments

Features Comparison vs. Competitors

(Mouseover for details)

Key Features
Comparative features and functionality
Customisable Assessments
The assessment and feedback questionnaire can be fully customised.
Engage Relevant Stakeholders
Key stakeholders (customers, employees, partners, etc.) can be engaged in real-time for feedback on critical issues/key business drivers.
Real-time Performance Alerts
Based on stakeholder feedback and trends, the system highlights underperforming areas through 'performance alerts'.
Predictive Analytics & AI
Various advanced analytics algorithms are utilised to help the user uncover business intelligence based on stakeholder feedback.
Capture LIVE Feedback (Web/Mobile)
Employees, customers and partners can provide their feedback anytime and from anywhere.
Monitor Strategic Initiatives
With multi-stakeholder feedback, the user can monitor progress on key initiatives and action plan implementation progress in real-time.
Sentiment & Emotion Analysis
Stakeholder feedback is automatically analyzed for customer, employee, or partner sentiment and emotions, based on text analysis.
Built-in Questionnaire Templates
User is able to access, search, and select questions from a built-in best practices knowledgebase.
Expert Panel to for Questionnaire Design
The user nominates subject matter experts (internal or external) who collaboratively design the questionnairs.
Expert Panel for Stakeholder Selection
The user nominates subject matter experts (internal or external) who collaboratively select the assessors.
Expert Panel for Action Planning
The user nominates subject matter experts (internal or external) who collaboratively recommend action plans.
Search & Query Stakeholder Feedback
Stakeholder feedback may be searched by stakeholder group and by topic.
Dynamic SWOT Analysis
View dynamic SWOT analysis on Key Business Drivers, along with drill-down capability.
Assessor Anonymity
The administrator can allow assessors to be anonymous so that their names are not visible beside their feedback content.
Speech-to-Text Feedback Capture
Assessors can submit their feedback without the need to type with a keyboard, but use the 'mic' to speak for feedback capture.
Gamification & Assessor Leaderboard
Leveraging a Gamification engine, assessors may be rewarded for their participation and contribution, based on the quality and value of their feedback.
Unlimited PDF/PPT Reporting
Users can generate PDF reports and PowerPoint Presentations, based on real-time data and analysis.

Performax360
Review key features below
The assessment questionnaire may be fully customised with Performax360, and edited over time. Assessor selections are dynamic as well. Includes branding, gamification, performance alerts, stakeholder groups, and other customisable features.
Performax360 engages key stakeholders in real-time on key business drivers and critical success factors. Assessors may submit/update their feedback anytime through any device (web, IOS, Android).
Performax360 presents configurable 'performance alerts' that can be accessed in real-time. Performance summaries are delivered by email as well as accesible online in real-time. Positive and negative performance threshholds may be defined and changed dynamically.
Performax360 includes 90-day forecasts of organizational effectiveness levels for key business drivers, based on Neural Network Forecasting (requires 120 days of time-series data), plus many additional analytics features.
Performax360 allows employees, customers, and partners to submit their feedback using web or mobile platforms. Our IOS and Android Apps are available for free download from the app stores. Users login to the web/mobile platform with the same user name and password.
With Performax360, leveraging multi-stakeholder feedback, the user can monitor progress on key initiatives and action plans in real-time. The 'implementation dashboard' provides access to task level updates on each action item/strategic initiative.
Performax360 leverages IBM Watson for stakeholder sentiment and emotion analysis. Leveraging 'deep learning' and a multi-class Support Vector Machine algorithm driven by AI, IBM Watson presents positive and negative sentiment scores by stakeholder group and by topic.
Members of the Expert Panel for Assessment Design have access to the best practices questionnaire templates for pre-packaged assessment areas, within the Performax360 knowledgebase. There are 36,000+ key business drivers/critical success factors and 800,000+ ideas for action actoss 35 vertical industries within the knowledgebase.
An 'Expert Panel' may be nominated to collaborate and design the assessment questionnaire. Questionnaire items may be selected from the best practices templates or new questions may be added to the questionnaire based on the organizational context and priorities. These critical success factors may also be dynamically modified over time.
With Performax360, an 'Expert Panel' may be nominated to select the assessors (employees, customers, partners, etc.). Assessors are placed under specific stakeholder groups that may be pre-defined. Performance and feedback results are then presented by stakeholder group.
With Performax360, an 'Expert Panel' may be nominated to collaborate and develop an action plan, leveraging stakeholder recommendations. The expert panel can access all the 'Ideas for Action' submitted by stakeholders which are prioritized using an AI/Fuzzy Logic algorithm. High potential recommendations are shortlisted and submitted for approval by the Executive Sponsor.
With Performax360, stakeholder feedback may be searched by stakeholder group and by topic. This allows the user to focus on key areas of interest and immediately access any stakeholder intelligence contained in the system or shared by assessors related to those topics.
Performax360 performs dynamic SWOT analysis on Key Business Drivers, along with drill-down capability. Each critical success factor is presented with stakeholder intelligence, effectiveness ratings, sentiment analysis scores, and action plans, along with their RYG implementation status.
Performax360 allows the assessment administrator to dynamically set the 'assessor anonymity' option. Assessors may be anonymous or not anonymous by default, or they may be given the option to individually choose whether they would like to remain anonymous.
Performax360 VoiceDirect feature allows assessors to simply speak and submit their feedback, without the need to type. This applies to the web application (Chrome browser only), IOS App, and the Android App.
Performax360's 'Gamification' feature is fully configurable, and develops an Assessor Leaderboard based on the quality of assessor participation. This includes assessor feedback timeliness, frequency of updates, collaboration with other assessors, quality of recommendations, etc.
With Performax360, users can generate PDF reports and PowerPoint Presentations, based on real-time data and analysis. These reports may be configured in terms of sections/topics, and downloaded in real-time.

Qualtrics
Review key features below
The assessment questionnaire may be fully customised with Qualtrics.
Qualtrics engages key stakeholders in real-time on key business drivers and critical success factors.
Qualtrics presents real-time performance results and trends.
Qualtrics includes a variety of advanced analytics features for data analysis and visualization.
Qualtrics is a multi-platform application that allows assessors to submit feedback using web and mobile platforms.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.
This feature is unavailable in Qualtrics.

Medallia
Review key features below
The assessment questionnaire may be fully customised with Medallia.
Medallia engages key stakeholders in real-time on key business drivers and critical success factors.
Medallia presents real-time performance results and trends.
Medallia includes a variety of advanced analytics features for data analysis and visualization.
Medallia is a multi-platform application that allows assessors to submit feedback usng web and mobile platforms.
Medallia presents limited capability to monitor action plan implementation progress.
Medallia uses its own 'text analysis' algorithms for sentiment analysis, but emotion analysis is unavailable.
This feature is unavailable in Medallia.
This feature is unavailable in Medallia.
This feature is unavailable in Medallia.
This feature is unavailable in Medallia.
This feature is unavailable in Medallia.
This feature is unavailable in Medallia.
This feature is unavailable in Medallia.
This feature is unavailable in Medallia.
This feature is unavailable in Medallia.
This feature is unavailable in Medallia.

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