Quality Management (ISO 9001)


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    LIVE feedback and feed-forward process for quality control and quality assurance

  • Modern Enterprise Quality Management System

    Responsive and Agile: LIVE Quality Management

37 Critical Success Factors built-in to the Assessment Module for Quality Management (ISO 9001:2015)

  • Organizational Context

    • Understanding the Organizational Context
    • Understanding Stakeholder Expectations
    • Scope of Quality Management System
    • Quality Management System Content goes here
  • Leadership

    • Leadership and Commitment
    • Customer Focus
    • Establishing the Quality Policy
    • Communicating the Quality Policy
    • Organisational Roles, Responsibilities, and Authorities
  • Planning

    • Actions to address Risks and Opportunities
    • Quality Objectives and Plans
    • Planning of Changes
  • Support

    • Resources
    • People
    • Infrastructure
    • Operational Environment
    • Monitoring and Measuring Resources
    • Organisational Knowledge
    • Competence
    • Awareness
    • Communication
    • Documented Information
  • Operations

    • Operational Planning & Control
    • Requirements for Products and Services
    • Design and Development of Products and Services
    • Control of Externally Provided Products, Services, and Processes
    • Production and Service Provision
    • Customer Communication
    • Release of Products and Services
    • Control of Non-Conforming Outputs
  • Performance Evaluation

    • Monitoring, Measurement, Analysis, and Evaluation
    • Customer Satisfaction
    • Internal Audit
    • Management Review: Inputs
    • Management Review: Outputs
  • Improvement

    • Nonconformity and Corrective Action
    • Continual Improvement

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to. It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organisations in over 170 countries certified to ISO 9001.

The ISO 9001:2015 Quality Management Assessment Module within Performax is designed to help organisations ensure continuous compliance to the standard, based on LIVE employee feedback on the key components of the standard. In addition, it presents advanced analytics and collaborative action planning capabilities. There is a 30-day free trial (max. 10 users) available for new customers.

The assessment module can be customised and implemented within 2-3 hours. The initial round of feedback from stakeholders may take 1-2 weeks. Reports are generated in real-time. So, within 2-4 weeks, you’ll be able to ‘sense and respond’ to quality management issues, and take action on innovative improvement ideas.

The ISO 9001:2015 standard is based on a number of quality management principles including:

  • Strong customer focus,
  • Motivation and implication of top management,
  • Process approach, and
  • Continual improvement.

With Performax, organizations can engage employees, partners, suppliers, and customer focus groups in evaluating its effectiveness, strengths and weaknesses, and capturing ‘ideas for action’ for Quality Management. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

Performax provides a LIVE employee feedback and engagement platform for Quality Management (ISO 9001:2015)

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