Dr. Samir Asaf and James Creelman Few organizations would dare state they were not “customer-centric.” CEOs talk endlessly about “putting the customer first” and “customer engagement.” We can trace the origins back 25+ years when we began using terms (nonsensical in hindsight) such as “the customer is always right” and, even worse, “the customer is King.” Since […]
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Dr. Samir Asaf and James Creelman We all know we live in a business environment that is dynamic, unpredictable and increasingly complex, both internally and externally. No need to elaborate. Despite being constantly, and often painfully reminded of these truisms, we are also struggling to figure how, to such a backdrop, we can deliver superior […]
Del Mar Research (www.delmarresearch.com) is a customer experience training and CX consulting firm based in San Diego, lead by Jeofrey Bean – a globally recognized thought leader in CX management and author of ‘Customer Experience Rules: 52 Best Practices from Customer Experience Leaders’. Performax Inc. (www.performax360.com) is a stakeholder engagement automation and business intelligence software […]
Dr. Samir Asaf and James Creelman A study by Bain & Co. showed that whereas 80% of CEOs believe their organizations are customer-centric, only 8% of their customers agree. Herein lies a dangerous “managerial blindspot” that has often proven fatal to organizations. The top management teams tend to be over-confident that their mindset and strategic approach […]
Dr. Samir Asaf and James Creelman We all know the story. Once a year the senior team disappear for a two-day off-site (typically at a very comfortable hotel) and craft the organization’s strategy and goals for the following year. Highly enthused by their “brilliant” strategy they return to the workplace and expect middle managers to […]
Spice Catalyst and Performax Announce a Partnership by integrating Product Marketing Best Practices with LIVE 360° Stakeholder Engagement & Analytics Spice Catalyst LLC (www.spicecatalyst.com) is a new business development, product management, and product marketing services company which helps companies accelerate and sustain new business growth by aligning strategy, teams, process, and systems to enable continual […]
Employee Engagement Institute (EEI) and Performax Announce a Partnership by integrating Employee Engagement Best Practices with LIVE 360° Stakeholder Engagement & Analytics Employee Engagement Institute (www.employeeengagementinstitute.com) is a training and consulting firm based in Kansas City, Missouri. In 1993 it began helping clients maximize profits by tuning their companies to perform at full potential. By […]
Analytics-Based Performance Management LLC and Performax Inc. Announce a Partnership by Integrating Performance Management Best Practices with LIVE 360° Stakeholder Engagement & Analytics Analytics-Based Performance Management LLC (www.analyticsperfmgmt.com) is a consulting firm based out of North Carolina, USA, and has expertise in the areas of accounting and analytics maturity assessments; strategy execution and profitability analysis, […]
Creelman Strategy Alliance (UK) provides expert guidance in digital era strategy management to private and government organizations across the globe, focusing on building and implementing: (1) Agile and Adaptive Balanced Scorecard Frameworks, (2) Integrated Strategy Formulation and Execution Approaches for the Digital Era, (3) Strategic Risk Management, and (4) Strategy-Aligned Corporate Cultures. James Creelman is […]
Performax360 is a Business Intelligence platform that provides financial services firms with ‘360° performance insights’, which helps them identify operational risk and compliance issues.